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Terms & Conditions of Sale

Last updated: 4 June 2026

These terms and conditions govern the supply of goods by FIREAGENT LTD to its trade customers.

1. Definitions

“Company”, “we”, “us” means FIREAGENT LTD, trading as FireAgent. “Customer”, “you” means the trade business buyer placing the order. “Goods” means the products we agree to supply.

2. Application of these terms

These terms apply to all sales of Goods by the Company and prevail over any other terms. We sell on a trade-only, business-to-business basis; our Goods and services are not offered to consumers, and consumer protection law (including consumer cancellation rights) does not apply.

3. Trade accounts and eligibility

Ordering is intended for businesses in the fire-detection and allied trades. We may require evidence of trade status and may decline or suspend accounts at our discretion.

4. Quotations and validity

Quotations are invitations to order and are valid for the period stated on the quotation or, if none is stated, for 30 days. Quotations may be withdrawn or revised before we accept your order.

5. Orders and acceptance

Each order is an offer by you to buy Goods subject to these terms. A binding contract is formed only when we accept your order, whether by written acceptance or by dispatching the Goods.

6. Pricing

Prices are trade prices quoted exclusive of VAT. VAT is added at the prevailing rate at checkout or on invoice. Prices are subject to change before we accept your order. All prices and descriptions are given in good faith but are subject to errors and omissions excepted (E&OE).

7. Payment

Payment is due by proforma (in advance) or, for approved account customers, in accordance with the agreed credit terms. Time for payment is of the essence. We may charge interest and recover reasonable costs on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Delivery

Delivery is made in accordance with our Delivery information. Delivery dates are estimates and are not guaranteed.

9. Title and risk

Risk in the Goods passes to you on delivery. Title to the Goods is retained by the Company until we have received payment in full and in cleared funds for those Goods and any other sums owed to us.

10. Returns

Returns are handled in accordance with our Returns & Refunds policy.

11. Warranties

Goods are supplied to the relevant manufacturer's specification. The benefit of any manufacturer warranty is passed to the Customer so far as the Company is able to do so. Your statutory rights as a business buyer (including that Goods will be of satisfactory quality and as described) are not excluded.

12. Limitation of liability

Subject to the paragraph below, the Company is not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill or anticipated savings, however arising. Our total liability arising out of or in connection with a contract is limited to the price of the Goods supplied under it. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

13. Force majeure

The Company is not liable for any delay or failure to perform caused by events beyond its reasonable control, including supplier failure, carrier delay, industrial action, fire, flood, or interruptions to utilities or communications.

14. Intellectual property

All intellectual property in the website, product data, images and related materials remains the property of the Company or its licensors. You may not copy or reuse it except as needed to place orders with us.

15. Data protection

We process personal data in accordance with our Privacy Policy.

16. Governing law and jurisdiction

These terms and any contract formed under them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with them.

17. Company details

  • Legal name: FIREAGENT LTD
  • Company number: 17239099
  • Registered office: [registered office address — to be confirmed]
  • VAT number: [VAT number — to be confirmed]