Exporting from FireAgent

FireAgent supplies fire detection and alarm equipment from UK stock. We are open to the trade, and we quote for export.

We have written this page because almost nobody in our trade does. Most suppliers advertise international shipping in a banner and then put the click into an enquiry form with no countries, no lead times and no terms. If you are buying from outside the United Kingdom you deserve to know how it works before you commit, so here it is.

For orders for delivery within the United Kingdom, our standard Terms & Conditions of Sale apply. This page sets out how an export order works and the terms that apply to export transactions.

How an export order works

1. Send us the part numbers.A list, a schedule or a photograph of a panel label — whatever you have. Part numbers are how we work; you do not need to describe the product.
2. Tell us the destination. The country and the final delivery address, including where the goods will ultimately be used if you are buying through a UK freight forwarder. We need this to quote carriage and to meet our export-control obligations, and we cannot proceed without it.
3. We send a written quotation covering goods, carriage, the delivery basis and lead time.
4. The order is accepted when we confirm it in writing. Placing an order or receiving an acknowledgement is not the same as our acceptance — an export order is formed only when we confirm price, delivery basis and delivery date to you in writing. This protects you as much as us: it means the carriage figure you receive is one we have actually checked against your destination, not an estimate that changes later.

Proforma invoices. If you need a proforma invoice for your own customs, your bank or a letter of credit, ask and we will provide one. It is issued without prejudice and the figures in it are our best estimate at the time.

Where we ship

Ask us for your destination. Tell us the country and the final delivery address and we will confirm whether we can deliver there and by what route, with an indicative lead time. The delivery basis for any export order is stated in our written quotation.

Duties, taxes and customs

Where goods are ordered for delivery outside the United Kingdom, import duties and taxes may become payable when the goods reach their destination. We are not responsible for those charges, and we make no calculation or estimate of them. You are advised to contact your local customs authority for details of the costs and procedures that will apply.

As the purchaser you will be the importer of record, and you should satisfy yourself that the purchase complies with the law of the country into which the goods are imported.

Please also be aware that goods may be opened and inspected on arrival at port for customs purposes, and we cannot guarantee that packaging will be free of signs of inspection.

VAT

Where delivery takes place within the United Kingdom, UK VAT is charged at the standard rate — even where the goods are stated to be for onward export. If you are buying through a UK freight forwarder or a UK delivery address, expect VAT on the invoice.

Where goods are supplied for delivery outside the United Kingdom, the supply is zero-rated for VAT provided the conditions of HMRC VAT Notice 703 are met, including our receiving valid evidence of export within the required time. If that evidence is not received, we may have to charge the VAT.

Export controls

Some products are subject to the export control laws of the United Kingdom and of other countries. You agree to comply with those laws and to obtain any licence or permit required to export, re-export or import the goods, and not to supply them onward to any destination or person where doing so would breach them.

Any tariff or classification codes we provide are for our own internal use, are given without warranty, and do not relieve you of responsibility for classifying goods correctly for your own export or import.

Batteries and other restricted items

Batteries and certain test aerosols are classed as dangerous goods and cannot travel by every route. These items are quoted separately for export and are not part of our standard export offer — ask us and we will confirm what is possible to your destination, by what route, and what it does to the lead time.

Returns from outside the United Kingdom

Our undertaking to cover return carriage on faulty or wrongly-supplied goods applies to returns from addresses within the United Kingdom only. Where goods have been exported, return carriage, export and import duties, taxes and any dangerous-goods handling are your responsibility.

All returns require prior authorisation. Request an RMA before sending anything back — we will issue a return address with it, and goods sent back without one may be refused or delayed at customs.

Timescales for export orders. Our standard UK windows do not fit international transit, so for goods delivered outside the United Kingdom: report obvious fault, damage or shortage within 14 days of delivery at the named destination, and request any return authorisation within 30 days of delivery. Latent defects — including those that only appear on commissioning — should be reported as soon as reasonably practicable after discovery.

Talk to us

Email shop@fireagent.co.uk with your part numbers and destination, or call 01509 648840.